ENGLISH VERSION

Dear friends, I am writing this only to avoid you going through my same terrible experience.

This is my story about how I got cheated, lied and robbed by The Cell Mart, 

www: http://thecellmart.lk/

FB: https://www.facebook.com/cellmartlk

I got to know about Cell Mart because a relative recommended its owner: Samith Senarath.

This is in short my sad story:

I purchased from Cell Mart an expensive Samsung phone for about LKR 90.000, which turned to be defective after a few weeks.
The seller, Samith, told me the phone was covered by the original Samsung warranty for one year, and he replaced it with another identical mobile, stating that it was a brand new unit.

However, after a few weeks even the second mobile phone had problems: it simply was not charging.

This was the beginning of my ordeal!

They took the phone back saying they were sending it to Samsung Singapore, to be fixed under the Sony manufacturer warranty. They kept it for over two months finding any sort of excuse to explain the delay, eventually driving me to exasperation.

One day Cell Mart’s owner, Samith, called me saying that the phone had come back to Singapore and he was ready to return it to me fixed, and in good conditions. He gave several appointments to which he never came. Leaving me confused, exhausted, and angry.

Eventually he returned the phone to me only through a security guard, that I had to send to Piliyandala to collect the phone. When I finally had it in my hands, I realized that the phone was not fixed! Still it was not charging! Moreover, the Cell Mart shop tried to open it and they damaged it even further. The phone had been completely screwed!!!

How Cell Mart and Samith tricked me:

• My first big mistake was trusting the owner, Samith Senarath. Since he had been recommended to me by a family friend, I had no doubts that he would have kept special attention to me. I was wrong! 
• I did not properly checked the document’s phone when it was sold to me. The phone actually seemed to be an original Sony phone, but it came in an open box, not sealed, and was NOT really covered by the Samsung manufacturer warranty.
• He made me believe that he really fixed the phone and he wanted to give it back to me, but he never really did it. He was giving several appointments to which he was not coming. He dragged this situation on for several weeks. With lies and false promises he pushed me to exasperation.
• He eventually gave the phone only to a security guard that I sent to find and recover the phone. When the security guard collected the phone, he was probably asked to sign some documents to state that the phone was in good condition, when in fact it was not. The security guard was only in charge to collect the phone and bring it back to me, and of course he knew nothing about the phone’s problems.

If you decide to buy a mobile phone at Cell Mart LK, keep in mind you are not buying a new phone with a warranty. In my case, my mobile phone was defective twice! This makes me believe that their phones are not actually new items. Probably they are refurbished or reconditioned, but definitely not new, and with a high chance to be defective. If you end up discovering a defect, the shop will very likely blame it on you, they will destroy your phone, and they will drive you to the exasperation before you can recollect it! Please, be aware!

I encourage anybody who had similar experiences with Samith Senarath or with The Cell Mart, to share them with me.

Yours faithfully

Anam